Billing & Refund Policy

1. Subscriptions

ComfortOS subscriptions are billed in advance on monthly or annual cycles according to your plan. Annual plans may include discounted pricing as displayed at purchase.

Adding users, locations, or premium modules may adjust your bill pro-rata for the current period.

2. Payment Processing Fees

When you accept card or ACH payments through integrated processors, processor fees apply per their schedule. Better Cards may charge a platform fee on processed volume as disclosed in your pricing page or order form.

3. Refunds

Subscription fees are generally non-refundable except where required by law or explicitly stated in a signed order form.

If you cancel mid-cycle, access continues through the end of the paid period unless otherwise agreed. Better Cards does not provide prorated refunds for partial months on standard plans unless mandated by applicable consumer protection law.

4. Billing Disputes

Contact [email protected] within thirty (30) days of an invoice date to dispute charges. Undisputed amounts remain due while we investigate.

5. Taxes

Fees exclude applicable taxes unless stated otherwise. You are responsible for providing valid tax exemption certificates where applicable.